Customer Service Representative

Sila Services; Cherry Hill Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Great compensation

Health benefits

Paid time off

401(k) match

Parental leave

Training & development

Performance reviews

Job summary

Allied Experts in Cherry Hill, NJ is seeking a Customer Service Representative to be the voice of the company. You will convert incoming calls into booked service appointments, handle outbound follow-ups, and provide exceptional service while promoting Allied Experts’ solutions.

You will maintain accurate customer records, coordinate with dispatch, and participate in ongoing training and development to grow your skills in a fast-paced, metrics-driven environment.

Qualifications

• Previous customer service or call center experience preferred.
• Ability to handle inbound and outbound calls and upsell when appropriate.
• Strong communication and active listening skills.

Responsibilities

• Convert incoming calls into booked service appointments.
• Make outbound calls to schedule appointments and follow up on service needs.
• Deliver outstanding customer service while promoting Allied Experts’ services.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records in company databases.
• Collaborate with dispatch and management to ensure a seamless experience.
• Participate in ongoing training and development.

Skills

Customer service

Call center

Dispatch

Tools

ServiceTitan

Job description

Customer Service Representative

Allied Experts – Cherry Hill, NJ

Join a Team That Makes a Difference

At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.

This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

• Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.


• Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.


• Paid Time Off


• 401(k) Plan with Company Match


• Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.


• Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.


• Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

What You'll Do

• Convert incoming customer calls into booked service appointments


• Make outbound calls to existing customers to schedule appointments and follow up on service needs


• Deliver exceptional customer service while promoting Allied Experts’ services and solutions


• Resolve customer concerns professionally and efficiently


• Maintain accurate customer records and update information in company databases


• Communicate effectively with dispatch and management teams to ensure a seamless customer experience


• Participate in ongoing training and professional development opportunities


• Meet performance goals in a fast-paced, metrics-driven environment

What We're Looking For

• Previous customer service, call center, or dispatch experience preferred


• Strong communication and active listening skills


• Comfortable handling both inbound and outbound calls


• Sales experience or the ability to confidently recommend services is a plus


• Strong multitasking and organizational abilities


• Attention to detail and accuracy in data entry


• Ability to remain professional and positive in a fast-paced environment


• Self-motivated with a strong work ethic and team-first attitude


• Experience with ServiceTitan is preferred but not required

Why Join Allied Experts?

• Supportive team-oriented culture


• Paid training and opportunities for professional growth


• Stable, full-time opportunity with a growing company


• Fast-paced environment where your contributions make an impact


• Opportunity to develop customer service, communication, and sales skills

Work Environment

This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.

Schedule

This is a full-time position with a consistent schedule and opportunities for growth within the company.