Customer Service & Scheduling Coordinator

Mr. Handyman (New); Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays and PTO

Ongoing training and growth

Team oriented environment

Job summary

Mr. Handyman in Charlotte, NC is seeking a Customer Service Coordinator with 2–5 years of experience who has an exceptional phone presence, enjoys helping customers, and excels at building rapport and creating a positive first impression.

This role offers competitive pay ($18–$22 per hour), paid holidays and PTO, ongoing training and opportunities for career growth, and a supportive, team‑oriented work environment.

Qualifications

• 2–5 years of customer service or related office experience.
• Excellent phone presence and communication skills.
• Proficiency with Microsoft Office, Outlook, and Excel.
• Ability to schedule and coordinate technician visits.

Responsibilities

• Answer incoming customer calls with professionalism, empathy, and enthusiasm.
• Build rapport with customers, understand their needs, and schedule services.
• Coordinate technician schedules to maximize efficiency and service quality.
• Communicate with customers and technicians throughout the day to keep jobs running smoothly.
• Assist with administrative tasks and office support.

Skills

Phone presence

Customer service

Communication

Scheduling

Organization

MS Office

Outlook

Excel

Tools

Microsoft Office

Outlook

Excel

Job description

Mr. Handyman in Charlotte, NC is seeking a Customer Service Coordinator with 2–5 years of experience who has an exceptional phone presence, enjoys helping customers, and excels at building rapport and creating a positive first impression.

This role offers competitive pay ($18–$22 per hour), paid holidays and PTO, ongoing training and opportunities for career growth, and a supportive, team‑oriented work environment.