Customer Service & Dispatch Specialist

Mr. Handyman (New); High Point (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive Pay with performance incentives

Paid time off

Paid holidays

401K Match

Career growth and development opportunities

Job summary

Mr. Handyman (New) is seeking a Customer Service Representative/Dispatcher in High Point, North Carolina. The role includes coordinating service requests, dispatching technicians, and ensuring excellent customer support. Ideal candidates should have strong multitasking skills, a proactive approach to problem-solving, and proficiency in dispatch software. Competitive pay with performance incentives and opportunities for career growth are offered. Join a team that values excellent customer service!

Qualifications

• Previous experience in customer service, dispatching, or a related field preferred.
• Ability to resolve customer issues effectively.
• Problem-solving skills with a proactive approach to customer service.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Schedule and dispatch service technicians based on customer needs.
• Monitor and track service requests for timely completion.
• Communicate effectively with customers and provide status updates.
• Maintain accurate records of service calls and customer interactions.
• Handle emergency situations and urgent requests efficiently.
• Utilize dispatch software and CRM tool to manage work orders.

Skills

Excellent communication skills

Strong problem-solving abilities

Strong multitasking and organizational skills

Proactive customer service approach

Education

High school diploma or equivalent

Associate's or Bachelor's degree is a plus

Tools

Dispatch software

CRM systems

Microsoft Office Suite

Job description

Mr. Handyman (New) is seeking a Customer Service Representative/Dispatcher in High Point, North Carolina. The role includes coordinating service requests, dispatching technicians, and ensuring excellent customer support. Ideal candidates should have strong multitasking skills, a proactive approach to problem-solving, and proficiency in dispatch software. Competitive pay with performance incentives and opportunities for career growth are offered. Join a team that values excellent customer service!