Client Experience Specialist - Scheduling & Office Support

Mr. Handyman (New); Millersville (TN); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid Vacation

Paid Sick Leave

Paid Holidays

Health Insurance Plan

401K plan with company match

Job summary

Mr. Handyman (New) is seeking a friendly, outgoing Office Professional for a fast-paced environment. You will handle lead management, scheduling, and customer communications to ensure exceptional service.

The role emphasizes problem solving, organization, and proactive customer care. Benefits include paid vacation, sick leave, holidays, health insurance, and a 401K with company match. The position pays $17 per hour plus bonus, with opportunities for advancement and growth within a supportive

Qualifications

• Live within the area.
• 2+ years of experience in an office setting.
• Solving problems must come easily to you.
• Complete a background check.
• Professional communication and phone skills.
• Service Titan experience a plus (not required)

Responsibilities

• Lead management and Scheduling – inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Making Recommendations and Managing Expectations with Customers – guide them through projects and manage expectations.
• Create Life-Long Customers – deliver a great experience that wows every customer using the Mr. Handyman Way.

Skills

Highly organized

Detail-oriented

Excellent customer communication

Independent work skills

Self-starter

Tools

Microsoft Office

Excel

Job description

Mr. Handyman (New) is seeking a friendly, outgoing Office Professional for a fast-paced environment. You will handle lead management, scheduling, and customer communications to ensure exceptional service.

The role emphasizes problem solving, organization, and proactive customer care. Benefits include paid vacation, sick leave, holidays, health insurance, and a 401K with company match. The position pays $17 per hour plus bonus, with opportunities for advancement and growth within a supportive