Customer Service Coordinator

Mr. Handyman (New); Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays and PTO

Ongoing training and growth

Team oriented environment

Job summary

Mr. Handyman in Charlotte, NC is seeking a Customer Service Coordinator with 2–5 years of experience who has an exceptional phone presence, enjoys helping customers, and excels at building rapport and creating a positive first impression.

This role offers competitive pay ($18–$22 per hour), paid holidays and PTO, ongoing training and opportunities for career growth, and a supportive, team‑oriented work environment.

Qualifications

• 2–5 years of customer service or related office experience.
• Excellent phone presence and communication skills.
• Proficiency with Microsoft Office, Outlook, and Excel.
• Ability to schedule and coordinate technician visits.

Responsibilities

• Answer incoming customer calls with professionalism, empathy, and enthusiasm.
• Build rapport with customers, understand their needs, and schedule services.
• Coordinate technician schedules to maximize efficiency and service quality.
• Communicate with customers and technicians throughout the day to keep jobs running smoothly.
• Assist with administrative tasks and office support.

Skills

Phone presence

Customer service

Communication

Scheduling

Organization

MS Office

Outlook

Excel

Tools

Microsoft Office

Outlook

Excel

Job description

Join the Mr. Handyman Team

Mr. Handyman is a locally owned and operated business built on professionalism, teamwork, and exceptional customer service. Due to our continued success and record growth, we're expanding our team and looking for a Customer Service Coordinator with 2-5 years of experience who has an exceptional phone presence, enjoys helping customers, and excels at building rapport and creating a positive first impression. This is an excellent opportunity to join a stable, growing company with long-term career potential.

What You'll Do

• Answer incoming customer calls with professionalism, empathy, and enthusiasm.
• Build rapport with customers, understand their needs, and schedule home repair and improvement services.
• Coordinate technician schedules to maximize efficiency and deliver an exceptional customer experience.
• Communicate with customers and technicians throughout the day to keep jobs running smoothly.
• Assist with administrative tasks, customer follow-up, and office support.

What We Offer

• Competitive pay: $18-$22 per hour, plus performance bonuses
• Paid holidays and paid time off
• Ongoing training and opportunities for career growth
• A supportive, team-oriented work environment

What We're Looking For

• Excellent phone presence and communication skills.
• 2-5 years of experience in customer service, call center, dispatch, scheduling, or a customer-facing office role.
• A friendly, confident personality with the ability to quickly build trust with customers.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office, Outlook, and Excel.
• A positive attitude and a genuine desire to help people.

Mr. Handyman is a smoke-free workplace and an equal opportunity employer.