Customer Service Dispatcher | Fast-Paced Support Pro

Mr. Handyman (New); Whitsett (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive Pay with performance incentives

Paid time off

Paid holidays

401K Match

Career growth and development opportunities

Job summary

Mr. Handyman (New) in Whitsett, NC seeks a Customer Service Representative/Dispatcher to manage service requests and dispatch personnel. The ideal candidate should possess strong communication and problem-solving skills, have customer service experience, and be adept with dispatch software and CRM systems. The role offers competitive pay, paid time off, paid holidays, and a 401K match, emphasizing customer satisfaction and operational efficiency. Join a team committed to excellent service!

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or dispatching preferred.
• Strong multitasking and organizational skills are essential.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Schedule and dispatch service technicians based on customer needs.
• Monitor and track service requests for timely completion.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Organizational skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Dispatch software

CRM systems

Microsoft Office Suite

Job description

Mr. Handyman (New) in Whitsett, NC seeks a Customer Service Representative/Dispatcher to manage service requests and dispatch personnel. The ideal candidate should possess strong communication and problem-solving skills, have customer service experience, and be adept with dispatch software and CRM systems. The role offers competitive pay, paid time off, paid holidays, and a 401K match, emphasizing customer satisfaction and operational efficiency. Join a team committed to excellent service!