Customer Service Scheduler & Dispatcher - Day Shift, Growth

Crown Pest Control; Matthews (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid training

Competitive hourly pay

Monday–Friday schedule

Job summary

Crown Pest Control in Matthews, NC is seeking a Customer Service Scheduler/Dispatcher to join our office team. You will coordinate service appointments, build efficient routes, and support technicians and customers with timely, friendly service.

The ideal candidate has 1–2+ years in-office customer service, strong communication skills, and comfort with CRM systems. This full-time role offers paid training and long-term growth opportunities.

Qualifications

• 1–2+ years in-office customer service experience.
• Dispatching, scheduling, routing or logistics experience preferred.
• Excellent communication and phone skills; strong computer skills.

Responsibilities

• Schedule daily service appointments for field technicians.
• Build efficient service routes based on location and availability.
• Make real-time scheduling adjustments for cancellations or emergencies.
• Create and update work orders and document interactions.
• Support billing questions and collection calls as needed.
• Collaborate with office staff and technicians to ensure smooth operations.

Skills

Dispatching

Scheduling

Routing

Logistics

Customer service

Phone skills

CRM software

Tools

CRM software

Job description

Crown Pest Control in Matthews, NC is seeking a Customer Service Scheduler/Dispatcher to join our office team. You will coordinate service appointments, build efficient routes, and support technicians and customers with timely, friendly service.

The ideal candidate has 1–2+ years in-office customer service, strong communication skills, and comfort with CRM systems. This full-time role offers paid training and long-term growth opportunities.