Customer Service & Sales Support Specialist

JS-International-Inc; Fall River (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

STD/LTD Insurance

Accident Insurance

Cancer Insurance

Critical Illness Insurance

401k matching

Job summary

JSI Cabinetry is seeking a Customer Service Representative to handle inquiries, provide product information and sales support. This role is 100% onsite at 485 Commerce Dr., Fall River, MA, and requires strong communication and problem-solving skills to maintain service levels and customer satisfaction.

You will interact with customers, document issues, support the sales team, and help drive improvements through feedback and collaboration across departments.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong phone communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Respond promptly to customer inquiries via phone, email and/or chat.
• Provide accurate, valid and complete information by using the right tools.
• Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
• Resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Follow communication guidelines and policies.
• Update the customer call log to help with reporting of what issues our customers face.
• Understand the general processes of the warehouses and each department
• Provide technical support for customers with the online portal
• Report customer issues that cannot be fixed within the customer service team to the appropriate department.
• Provide sales support to the sales team.
• Generate sales leads.
• Obtain customer feedback to help grow the business.

Skills

Communication

Customer service

Phone skills

Organization

Time management

Analytical thinking

Problem solving

Adaptability

Tools

Microsoft Office

Job description

JSI Cabinetry is seeking a Customer Service Representative to handle inquiries, provide product information and sales support. This role is 100% onsite at 485 Commerce Dr., Fall River, MA, and requires strong communication and problem-solving skills to maintain service levels and customer satisfaction.

You will interact with customers, document issues, support the sales team, and help drive improvements through feedback and collaboration across departments.