Customer Service Representative

JS-International-Inc; Fall River (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

STD/LTD Insurance

Accident Insurance

Cancer Insurance

Critical Illness Insurance

401k matching

Job summary

JSI Cabinetry is seeking a Customer Service Representative to handle inquiries, provide product information and sales support. This role is 100% onsite at 485 Commerce Dr., Fall River, MA, and requires strong communication and problem-solving skills to maintain service levels and customer satisfaction.

You will interact with customers, document issues, support the sales team, and help drive improvements through feedback and collaboration across departments.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong phone communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Respond promptly to customer inquiries via phone, email and/or chat.
• Provide accurate, valid and complete information by using the right tools.
• Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
• Resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Follow communication guidelines and policies.
• Update the customer call log to help with reporting of what issues our customers face.
• Understand the general processes of the warehouses and each department
• Provide technical support for customers with the online portal
• Report customer issues that cannot be fixed within the customer service team to the appropriate department.
• Provide sales support to the sales team.
• Generate sales leads.
• Obtain customer feedback to help grow the business.

Skills

Communication

Customer service

Phone skills

Organization

Time management

Analytical thinking

Problem solving

Adaptability

Tools

Microsoft Office

Job description

Description

About the Company

JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle.

About the Role

JSI is seeking a Customer Service Representative. The individual who fills this position will play a crucial role in working with customers who have complaints or require information about products or services. This individual will also provide sales support to the JSI Sales Team.

Schedule:

100% Onsite at 485 Commerce Dr. Fall River MA 02720

M-F - 40 hours

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Life Insurance
• STD/LTD Insurance
• Accident Insurance
• Cancer Insurance
• Critical Illness Insurance
• 401k matching

Key Responsibilities

• Respond promptly to customer inquiries via phone, email and/or chat.
• Provide accurate, valid and complete information by using the right tools.
• Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
• Resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Follow communication guidelines and policies.
• Update the customer call log to help with reporting of what issues our customers face.
• Understand the general processes of the warehouses and each department
• Provide technical support for customers with the online portal
• Report customer issues that cannot be fixed within the customer service team to the appropriate department.
• Provide sales support to the sales team.
• Generate sales leads.
• Obtain customer feedback to help grow the business.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong phone communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times, stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to adapt & respond to different types of personalities.

*This job description outlines the basic duties and requirements for the position of Customer Service Representative. Duties may vary depending on the needs of the organization.