Customer Service & Sales Support Specialist

Coloradopsychiatric; Twin Falls (ID); On-site; USD 38,000 - 52,000; Full time

Job summary

Stryker Corporation is seeking a Customer Service Specialist to be the primary contact for customers and to support the sales team with administrative tasks.

Responsibilities include processing orders, updating customers on status, handling returns, creating accounts, and assisting with payments, pricing, and backorder communications. This role supports the sales organization and keeps systems up to date.

Responsibilities

• Receive and process orders (web, email, phone), including order changes and returns.
• Inform customers of order updates, ETAs, shipping inquiries, and follow-ups.
• Address and record customer concerns promptly and courteously.
• Set up new customer accounts and users on websites.
• Process customer payments, including credit card processing.
• Serve as administrative contact between the sales team and internal support teams.
• Contact customers for backorders, shipping ETAs, tracking updates, and paperwork.
• Confirm pricing and notify discrepancies on purchase orders.
• Place orders and process payments for the sales team as needed.
• Update product guides and price lists; maintain ETAs and stock status on the website.
• Monitor website orders and update tracking for shipped-but-unclosed orders.
• Assist the Senior Accountant with data entry.

Job description

Job description

The Customer Service Specialist is the primary point of contact for customers across all inbound and outbound dealings and a key administrative support for the sales team, working with the company’s executives, management, and administrative staff on customer-related processes.

• Receive and process orders (web, email, phone), including order changes, splitting orders for backordered items, and Return Authorizations.
• Keep customers informed: order updates, product ETAs, shipping inquiries, and follow-ups.
• Address, record, and report customer concerns and inquiries in a timely, courteous, and professional manner.
• Set up new customer accounts and users on the websites.
• Process customer payments, including credit card processing.

Sales Team Support

• Serve as the administrative point of contact between the sales team and internal customer support teams.
• Contact customers on behalf of sales staff: backorder notices, shipment and container ETAs, tracking and missing-shipment updates, pick-up arrangements, and applicable paperwork.
• Confirm customer pricing and notify the sales team and customer of any price discrepancies on purchase orders.
• Place orders and process payments for the sales team as applicable, and support additional sales action items as needed.

Administrative & Systems

• Update product guide sheets, catalogues, and price lists as directed; maintain product ETAs and in‑stock/out‑of‑stock availability on the website, notifying staff of backorders.
• Monitor website orders: cancel corresponding NetSuite orders for web cancellations, update tracking for shipped‑but‑not‑closed orders, and check outstanding returns.
• Assist the Senior Accountant with data entry as needed.