Customer Service & Sales Support Representative

Parksite; South Windsor (CT); On-site; USD 33,000 - 39,000; Full time

Job summary

Parksite in South Windsor, CT, is seeking a Customer Service Representative to provide service to internal and external customers. You will answer inquiries, resolve issues, and ensure client satisfaction.

The role is full-time and on-site, with a pay range of $24.00 to $28.00 per hour. Responsibilities include processing orders via multiple channels, communicating about shipping and invoices, and building strong customer relationships.

Qualifications

• Strong customer service skills, in person and virtually.
• Self-motivated and able to work independently or in a team.
• Comfortable in a fast-paced environment.
• Excellent organizational and time management abilities.

Responsibilities

• Maintain a positive and professional attitude towards customers and co-workers.
• Enter sales orders received via phone, email, or sales rep.
• Communicate with customers about shipping, invoices, and back orders.
• Ensure customer satisfaction and provide professional support.
• Develop product, technical, and territory knowledge.
• Support existing accounts and servicing needs.
• Handle complaints and offer solutions to meet customer needs.
• Build sustainable relationships with customers and co-workers.
• Run daily and weekly reports.
• Manage high volume of inbound calls and orders.
• Assist CSRs with order entry, calls, and reports.

Skills

Customer service

Self-motivated

Fast paced work

Time management

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Full-Time South Windsor, CT, US

13 days ago Requisition ID: 2720

Salary Range: $24.00 To $28.00 Hourly

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquires resolving their issues and ensuring their satisfaction.

RESPONSIBILITIES:

• Always maintain a positive and professional attitude towards customers and co-workers
• Enter sales orders received via phone, email, or sales rep
• Communicate with customer through various channels regarding shipping, invoice and back orders
• Ensure customer satisfaction and provide professional customer support
• Achieve product, technical, and territory knowledge
• Responsible for servicing and supporting existing accounts
• Handle complaints, provide appropriate solutions and alternatives to meet customer needs
• Building sustainable relationships with customers and co-workers
• Responsible to run variety of daily and weekly reports
• Manage large volume of inbound call and orders
• Will assist CSRs with order entry, phone calls, and reports

QUALIFICATIONS:

Knowledge, Skills, and Abilities:

• Strong customer service skills both in person and virtually
• Self-motivated and functions well independently as well as within in a team
• Comfortable in fast paced environment
• Superior organizational and time management skills

Experience:

• Track record of high performance in fast paced environment
• Proficient with Microsoft office products