Customer Service & Sales Support Rep — Salesforce Pro

Paycom - ATS; Memphis (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

HSA

FSA (medical and dependent care)

401(k) with employer match up to 4%

Disability coverage

Life and AD&D insurance

Paid time off and holidays

Tuition reimbursement

Paid maternity leave

Job summary

Kele Inc. in Memphis, TN is hiring a Customer Service Representative to join the Sales and Customer Service teams and deliver outstanding service to all accounts from day one.

The role emphasizes assisting customers, maintaining records in Salesforce, setting up new accounts, handling payment information, and collaborating with the Salesforce team to resolve issues and improve performance.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of related work experience.
• Ability to learn and use company software.

Responsibilities

• Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers
• Maintains customer and account information in Salesforce database
• Sets up new customer accounts as per requests from the Accounting Department
• Completes outbound calls to customers for payment information
• Escalates complex cases to Senior Customer Service Team
• Releases web holds from orders
• Enters portal orders
• Inputs address information into Amazon orders
• Rotates with front desk duties
• Acts as an overflow resource for Salesforce team cases
• Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance

Skills

Learn company software

Education

High School diploma or equivalent

Job description

Kele Inc. in Memphis, TN is hiring a Customer Service Representative to join the Sales and Customer Service teams and deliver outstanding service to all accounts from day one.

The role emphasizes assisting customers, maintaining records in Salesforce, setting up new accounts, handling payment information, and collaborating with the Salesforce team to resolve issues and improve performance.