Customer Service & Sales Support — Manufacturing

B&P Manufacturing; Cadillac (MI); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Optical

Paid vacation/holidays

401K with matching

Monday-Friday schedule

Job summary

B&P Manufacturing is seeking a motivated Customer Service Representative to join our Michigan team. You will be the main contact for customers, providing product information, quotes, order processing, and sales support while collaborating with production, engineering, and shipping to ensure an outstanding customer experience.

The ideal candidate has strong communication and problem-solving skills, is detail-oriented, and comfortable handling multiple priorities in a fast-paced manufacturing

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and adapt to changing situations.
• Strong problem‑solving skills and a customer‑first mindset.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide professional, timely, and accurate support to customers via phone, email, and other communication channels.
• Answer customer inquiries regarding products, pricing, lead times, order status, shipping, and inventory availability.
• Enter and process customer orders accurately and efficiently.
• Handle customer concerns and complaints, identify appropriate solutions, and ensure successful resolution.
• Track shipments using UPS, FedEx, and other carrier systems.
• Maintain customer records and documentation within company systems.
• Prepare quotations and follow up on opportunities in a timely manner.
• Develop new business opportunities through inbound lead follow-up and outbound prospecting efforts.
• Build and maintain strong relationships with existing customers.
• Identify opportunities to upsell and cross-sell products and services.
• Support achievement of sales goals and departmental objectives.

Skills

Customer service

Communication

Microsoft Office

Organization

Multitasking

Problem-solving

Teamwork

Education

High school diploma

Tools

Sage ERP

Salesforce

Zendesk

Job description

B&P Manufacturing is seeking a motivated Customer Service Representative to join our Michigan team. You will be the main contact for customers, providing product information, quotes, order processing, and sales support while collaborating with production, engineering, and shipping to ensure an outstanding customer experience.

The ideal candidate has strong communication and problem-solving skills, is detail-oriented, and comfortable handling multiple priorities in a fast-paced manufacturing