Customer Service Pro - Industrial Tools & Solutions

Production Tool Supply Company LLC; Saginaw (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Tuition reimbursement

401(k) with company match

Health, vision, and dental insurance

Disability & life insurance

Job summary

Berkshire Production Supply LLC in Michigan is seeking a Customer Service Representative to act as the liaison between customers and internal teams, providing product information and resolving issues with accuracy and efficiency. Training will be provided to use our systems and explain our tools to customers.

The successful candidate will be patient, detail-oriented, and capable of building strong relationships by phone and email, with a focus on delivering a superior customer experience at our

Qualifications

• 2+ years of experience in customer service.
• Knowledge of cutting tools is a plus.
• Must be authorized to work in the United States.

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell to accurately respond to quotes and product information via phone and email.
• Handle customer issues, provide appropriate solutions within time limits, and follow up to ensure resolution.
• Partner with the sales team and internal teams to meet and exceed service expectations.

Skills

Communication skills

Customer service

Multi-tasking

Problem solving

Rapport building

Cross-functional teamwork

Tools

Windows OS

Outlook

Excel

Teams

Job description

Berkshire Production Supply LLC in Michigan is seeking a Customer Service Representative to act as the liaison between customers and internal teams, providing product information and resolving issues with accuracy and efficiency. Training will be provided to use our systems and explain our tools to customers.

The successful candidate will be patient, detail-oriented, and capable of building strong relationships by phone and email, with a focus on delivering a superior customer experience at our