Customer Service Sales Support

Torrey Holistics; Ontario (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Torrey Holistics in Corona, CA seeks an experienced Customer Service / Sales Representative to support customer inquiries, process orders, and drive sales growth. You will prepare quotes, coordinate with internal teams, and maintain accurate records while building strong customer relationships.

The role requires 3+ years in customer service, excellent communication, and proficiency with Microsoft Office; ERP experience is a plus.

Qualifications

• 3+ years of customer service experience.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office; ERP experience preferred.
• Ability to read blueprints/technical drawings is a plus.

Responsibilities

• Respond to customer inquiries by phone, email, and online portals.
• Prepare quotes and process sales orders.
• Provide order updates and follow up with customers.
• Resolve customer concerns professionally and efficiently.
• Coordinate with Manufacturing, Planning, Quality and other departments.
• Build and maintain strong customer relationships.
• Conduct cold and warm calls to support sales growth.
• Meet individual and team sales goals.
• Maintain required daily call volume.

Skills

Customer service

Inside sales

Communication

Organization

Typing speed 30 WPM

Cold calling

Sales growth mindset

Tools

Microsoft Office

ERP systems

Job description

Customer Service / Sales RepresentativeLocation: Corona, CASchedule: Monday–Friday, 7:00 AM–3:30 PM (schedule may vary slightly)Pay: 20-23hr doeWe are seeking an experienced Customer Service / Sales Representative to provide excellent customer support while assisting with sales growth. This position will manage customer inquiries and orders, resolve issues, coordinate with internal departments, and conduct outbound calls to develop new business.Key ResponsibilitiesRespond to customer inquiries by phone, email, and online portalsPrepare quotes and process sales ordersProvide order updates and follow up with customersResolve customer concerns professionally and efficientlyCoordinate with Manufacturing, Planning, Quality, and other departmentsMaintain accurate customer and order recordsBuild and maintain strong customer relationshipsConduct cold and warm calls to support sales growthMeet individual and team sales goalsMaintain required daily call volumeIdentify opportunities to improve customer satisfactionQualifications3+ years of customer service experience; industry experience preferredStrong verbal and written communication skillsProficient with Microsoft OfficeERP experience preferredAbility to read blueprints/technical drawings is a plusMinimum typing speed of 30 WPMStrong organization and attention to detailAbility to follow written and verbal instructionsYou should be proficient in:Customer ServiceInside Salesmanfucturingquotes