Customer Service Rep

National Construction Rentals; Fontana (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

National Construction Rentals in Fontana, CA is hiring a Customer Service Representative to interact with customers, provide information, and resolve inquiries about products and services while maintaining high standards of service. You will generate bids, process orders, schedule deliveries, and identify new customers using company resources; bilingual Spanish is required.

The role offers base hourly pay of $22-23 plus commission, with potential to earn around $70,000 per year; strong

Qualifications

• High school diploma or equivalent required.
• Some college preferred.
• Bilingual Spanish Required
• 2+ years experience as a customer service representative or in a similar role is required.
• 2+ years in a sales position is a plus.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy in work.
• Ability to work independently and as part of a team.
• Proficiency in MS Office (Word, Excel, Outlook) and document management software.
• Excellent verbal and written communication skills.

Responsibilities

• Generate bids based on customer inquiries.
• Calculate and process orders accurately.
• Schedule orders and ensure timely customer follow-up.
• Maintain a tidy and safe work environment.
• Utilize company-provided resources to identify new customers and job opportunities.
• Complete additional duties or tasks as directed.

Skills

Bilingual Spanish

Strong organizational skills

Strong attention to detail

Ability to work independently and as a

Excellent verbal and written

Education

High school diploma or equivalent

Some college

Tools

MS Office (Word, Excel, Outlook)

Job description

Job DetailsJob Location: Fontana CA - FONTANA,, CA 92337Salary Range: $22.00 - $23.00 HourlyEARN APPROXIMATELY $70,000 PER YEAR WITH BASE HOURLY RATE AND COMMISSION!

Job Summary:

The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.

Essential Functions:

• Generate bids based on customer inquiries.


• Calculate and process orders accurately.


• Schedule orders and ensure timely customer follow-up.


• Maintain a tidy and safe work environment.


• Utilize company-provided resources to identify new customers and job opportunities.


• Complete additional duties or tasks as directed.

QualificationsQualifications:

• High school diploma or equivalent required.


• Some college preferred.


• Bilingual Spanish Required


• 2+ years experience as a customer service representative or in a similar role is required.


• 2+ years in a sales position is a plus.


• Strong organizational and time management skills.


• Strong attention to detail and accuracy in work.


• Ability to work independently and as part of a team.


• Proficiency in MS Office (Word, Excel, Outlook) and document management software.


• Excellent verbal and written communication skills.

National Construction Rental Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

I have read the above job description and agree to perform all aspects of this job as written.