Customer Service Sales & Strategy Manager

Hired; Greensboro (NC); Sur place; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Lease car program

Healthcare benefits

401(k)

Résumé du poste

Honda Aircraft Company, LLC in Greensboro, NC, seeks a Sales and Strategy Manager to lead the Customer Service Division's strategy team. You will drive product and service portfolio growth, analyze operating costs, and enhance worldwide HondaJet fleet reliability and customer satisfaction.

You will supervise the CS Sales and Strategy team, develop financial analyses to lower costs and improve margins, and align CS with aircraft sales leadership to drive complex initiatives across global service

Qualifications

• Bachelor’s degree in Business, Aviation Management, Finance, or related field.
• 10+ years of experience in business governance, corporate strategy, or aviation customer service leadership.
• In-depth understanding of business aviation operations, service programs, and fleet reliability.
• Proven track record managing teams, facilitating executive strategic forums, and leading complex initiatives.
• Proficiency in Excel financial modeling, PowerPoint, and process mapping tools (Visio).

Responsabilités

• Supervise the CS Sales and Strategy team, facilitating executive strategy sessions and business reviews.
• Develop financial analyses to lower aircraft operating costs and increase service plan profit margins.
• Manage customer service sales functions and align with corporate aircraft sales leadership.
• Oversee the CS Governance process tracking financial performance, throughput, and customer satisfaction.
• Optimize business levers across global service center footprints, supplier partnerships, and resources.

Connaissances

Team leadership

Executive strategy

Aviation operations

Financial modeling

Process mapping

Formation

Bachelor's degree in business

Bachelor's degree in aviation management

Bachelor's degree in finance

Outils

Excel

PowerPoint

Visio

Description du poste

• Job Title: Customer Service Sales & Strategy Manager
• Employment Type: Full-Time

About the Role

Honda Aircraft Company, LLC is seeking a Sales and Strategy Manager in Greensboro, NC. Leading the Customer Service Division's strategy team, you will drive product and service portfolio growth, analyze operating costs, and enhance worldwide HondaJet fleet reliability and customer satisfaction.

Key Responsibilities

• Supervise the CS Sales and Strategy team, facilitating executive strategy sessions and business reviews.
• Develop financial analyses to lower aircraft operating costs and increase service plan profit margins.
• Manage customer service sales functions and align with corporate aircraft sales leadership.
• Oversee the CS Governance process tracking financial performance, throughput, and customer satisfaction.
• Optimize business levers across global service center footprints, supplier partnerships, and resources.

Required Skills & Qualifications

• Bachelor’s degree in Business, Aviation Management, Finance, or related field.
• 10+ years of experience in business governance, corporate strategy, or aviation customer service leadership.
• In-depth understanding of business aviation operations, service programs, and fleet reliability.
• Proven track record managing teams, facilitating executive strategic forums, and leading complex initiatives.
• Proficiency in Excel financial modeling, PowerPoint, and process mapping tools (Visio).

What We Offer

• Manager Lease Car Program (no-cost vehicle, insurance, and maintenance covered).
• Industry-leading healthcare benefits (Medical, Dental, Vision, Rx).
• 401(k) retirement savings plan with employer matching.
• Paid vacation, corporate holidays, and aerospace leadership development programs.

Equal Opportunity Employer

Honda Aircraft Company is an Equal Opportunity Employer.