Customer Service & Sales Specialist — Flexible Schedule

Wireless Concept; Elmwood (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Competitive Compensation

Career Growth Opportunities

Job summary

Wireless Concept is seeking a Customer Service Representative to join our team in Elmwood, LA. You will handle inbound and outbound calls, emails, and chats to identify customer needs and provide solutions that ensure a positive experience.

The ideal candidate is friendly, computer savvy, and detail-oriented, with strong listening skills and the ability to follow premade scripts while personalizing interactions.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Proficient computer skills and typing.
• Strong verbal communications and listening skills.
• Ability to multitask and manage time.

Responsibilities

• Handle inbound/outbound calls and emails.
• Identify the customers' needs, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team goals.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent communication

Active listening

Time management

Highly organized

Typing speed

Education

High school diploma/GED

Tools

Customer management software

Job description

Wireless Concept is seeking a Customer Service Representative to join our team in Elmwood, LA. You will handle inbound and outbound calls, emails, and chats to identify customer needs and provide solutions that ensure a positive experience.

The ideal candidate is friendly, computer savvy, and detail-oriented, with strong listening skills and the ability to follow premade scripts while personalizing interactions.