Wireless Solutions Specialist | Customer Tech Concierge

Premier Wireless; Mullins (SC); On-site; USD 27,000 - 37,000; Full time

Job summary

Premier Wireless in Mullins, SC is seeking a Wireless Specialist to greet customers, help them choose devices, plans, and services, and create a friendly experience from the moment they walk in.

You will work with customers to understand needs, answer questions, and help with activations, upgrades, and payments, while pursuing sales goals and delivering excellent service. This is an on-site retail position requiring flexible availability.

Qualifications

• Friendly and comfortable talking with customers.
• Dependable and able to work assigned schedules.
• Willing to learn and open to coaching and feedback.

Responsibilities

• Greet customers and provide friendly, professional service.
• Ask questions to understand customer needs and recommend devices, plans, accessories, and services.
• Assist with activations, upgrades, account changes, payments, and purchases.
• Work toward individual sales and performance goals while maintaining a strong customer experience.
• Help troubleshoot devices and resolve customer concerns.
• Follow up with customers and conduct approved outbound sales and lead-generation activities.
• Stay current on products, promotions, pricing, and wireless technology.
• Accurately process transactions and protect customer information.
• Assist with inventory, cash handling, opening/closing duties, and other store operations.
• Keep the store clean, organized, and ready for customers.

Skills

Customer service

Retail sales

Communication

Education

High school diploma or equivalent

Job description

Premier Wireless in Mullins, SC is seeking a Wireless Specialist to greet customers, help them choose devices, plans, and services, and create a friendly experience from the moment they walk in.

You will work with customers to understand needs, answer questions, and help with activations, upgrades, and payments, while pursuing sales goals and delivering excellent service. This is an on-site retail position requiring flexible availability.