Customer Service & Sales Pro - Flexible & Growth

Wireless Concept; Slidell (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Career growth opportunities

Job summary

Wireless Concept is seeking a Customer Service and Sales Representative to engage with customers, identify needs, process requests, and resolve issues to ensure a positive experience. The ideal candidate is friendly, computer-savvy, and able to work with premade scripts to support various service topics.

The role emphasizes inbound/outbound calls and emails, documentation of interactions, and meeting team goals in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in a customer service and sales role preferred.
• Comfortable using computers and customer management software.

Responsibilities

• Handle inbound/outbound calls and emails.
• Identify customers' needs, collect information, and provide solutions.
• Refer to premade scripts for various customer service topics.
• Use best practices to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team goals.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Sales

Communication skills

Typing

Active listening

Time management

Education

High school diploma / GED

Tools

CRM software

Job description

Wireless Concept is seeking a Customer Service and Sales Representative to engage with customers, identify needs, process requests, and resolve issues to ensure a positive experience. The ideal candidate is friendly, computer-savvy, and able to work with premade scripts to support various service topics.

The role emphasizes inbound/outbound calls and emails, documentation of interactions, and meeting team goals in a fast-paced environment.