Customer Service & Sales Specialist

Commonwealth Vector Control; Richmond (VA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Incentives & bonus

Career growth

Employee discounts

Engaging culture

Résumé du poste

Mosquito & Pest Authority in Richmond, VA is seeking a Customer Service Representative dedicated to delivering top-tier service. You will manage inbound calls, respond to inquiries by phone, text, and email, and help convert engagement into service bookings while maintaining accurate customer records.

The role emphasizes clear communication, accuracy, and a friendly, results-driven approach. You’ll collaborate with a supportive team, participate in marketing initiatives, and contribute to a

Qualifications

• High School diploma or GED required.
• Excellent verbal and written communication.
• Detail-oriented with accuracy.
• Proficient in Microsoft Office applications.
• Able to explain products and services to customers via telephone, text & email.

Responsabilités

• Drive sales through up-selling and cross selling while delivering exceptional customer service.
• Maintain intimate knowledge of products and services; strong communication and sales skills required.
• Establish and maintain high customer satisfaction and retention.
• Meet weekly/monthly goals through effective call handling and follow-up.
• Handle inquiries about product, pricing, customer relations and complaints.
• Update customer files and manage high volume of inbound calls with quality service.

Connaissances

Communication

Attention to detail

MS Office

Explain product offerings

Formation

High School Diploma or GED

Outils

MS Office

Description du poste

Mosquito & Pest Authority in Richmond, VA is seeking a Customer Service Representative dedicated to delivering top-tier service. You will manage inbound calls, respond to inquiries by phone, text, and email, and help convert engagement into service bookings while maintaining accurate customer records.

The role emphasizes clear communication, accuracy, and a friendly, results-driven approach. You’ll collaborate with a supportive team, participate in marketing initiatives, and contribute to a