Customer Service Representative One - Inside Sales I

Mosquito Authority/Pest Authority - CWVC; Richmond (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation plan

Incentives and bonus structure

Opportunities for advancement

Employee discounts on services

Engaging work culture

Job summary

Mosquito & Pest Authority is seeking a Customer Service Representative in Virginia to engage with customers via phone, email, and text, delivering high-quality service and driving sales through upsell opportunities.

Ideal candidates will possess strong communication skills, attention to detail, and proficiency with Microsoft Office while maintaining accurate customer records and supporting marketing initiatives.

Qualifications

• High School graduate or GED.
• Strong verbal and written communication skills.
• Attention to detail and accuracy.
• Explain product and service offerings to customers (phone, text & email).
• Proficiency with Microsoft Office platforms.

Responsibilities

• Drive sales through up-selling and cross selling.
• Maintain knowledge of products or services and communicate with customers.
• Establish and maintain high level of customer satisfaction.
• Meet or exceed weekly and monthly goals via telephone interactions.
• Identify opportunities to upsell and handle inquiries about product, pricing, or complaints.
• Handle and resolve customer inquiries accurately and timely.
• Maintain and update customer files and data entry.
• Manage high volume inbound calls with quality service.
• Support sales of services per company requirements.
• Follow up on outbound calls with customers.

Skills

Verbal & written communication

Attention to detail

Product/service explanation

MS Office proficiency

Marketing support exposure

Education

High School or GED

Tools

Microsoft Office

Job description

LOOKING FOR A GREAT CUSTOMER SERVICE REP!

Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? If so, then this is the ideal position for you!

As a Customer Service Representative at Mosquito & Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.

If you’re committed to excellent customer service and enjoy helping others, this is a great opportunity for you!

Essential Duties and Responsibilities:

• Responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service.
• Requires an intimate knowledge of the products or services being sold. Great communication skills and sales experience is required.
• Establishes and maintains a high level of customer satisfaction.
• Consistently meets or exceeds weekly and monthly goals by using sound telephone skills.
• Identifies opportunities to upsell.
• Handles inquiries with regard to product, pricing, customer relations, and complaints.
• Responsible for handling and resolving customer inquiries accurately and in a timely fashion.
• Pays close attention to details.
• Responsible for maintaining and updating customer files.
• Manage a high volume of phone calls (majority inbound) and provides a response to all callers while maintaining a high quality of service and performance standards.
• Facilitate sales of all services according to company requirements.
• Performs follow up for all outbound calls.
• Must demonstrate a commitment to provide the highest quality of service to the customer.
• Must be competitive and be driven.
• Listen to individuals on the telephone while at the same time navigating screens and entering the information they provide.

Knowledge, Skills, and Abilities Required:

• High School graduate / GED
• Strong communication skills - verbal and written
• Attention to detail and accuracy
• Explain product and service offerings to new customers (telephone, text & email)
• Proficiency with the all Microsoft Office platforms
• Assist in executing marketing initiatives (trade shows and special events)

Additional Requirements:

• Must have a valid VA Driver's License
• Ability to pass a drug screening
• Willingness to undergo a background check

What We Offer:

• Competitive compensation plan to include incentives and bonus structure
• Opportunities for advancement and career growth
• Employee discounts on services
• Fun and engaging work culture and environment

About Us:

Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.

Equal Employment Opportunity

Mosquito & Pest Authority is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, age, genetic information, veteran status, or any other status protected by applicable federal, Virginia, or local law.