Customer Service Sales Rep

istaffpros; Cloverdale (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive guaranteed hourly wage

Commission and Bonus opportunities

Holidays off

Paid time off

Licensing and Continuing Education reimbursement

Paid product training

Career advancement opportunities

Employee Rewards and Discounts

Job summary

A family-owned agency in Cloverdale, CA is looking for a Customer Service Sales Representative. In this full-time role, you will assist customers through inbound calls, resolve service inquiries, and maintain positive communication. The ideal candidate should have strong communication skills, a high-energy approach, and a high school diploma. Benefits include competitive pay, commission opportunities, paid time off, and career advancement. An active Property and Casualty insurance license for California is required.

Qualifications

• Professional and confident in a customer service role.
• Willingness to accept feedback and work collaboratively.
• Research and identify solutions to client-related problems.
• Strong follow-up on existing and potential clients.
• Ability to review billing questions with clients and resolve issues.

Responsibilities

• Assist with inbound customer calls.
• Resolve client service inquiries as needed.
• Follow-up with existing and potential clients.
• Review billing questions with clients.
• Perform other duties as assigned.

Skills

Outstanding written and verbal communication

Ability to juggle multiple priorities

High-energy, positive approach

Computer skills with knowledge of Windows and Microsoft Office

Bilingual in Spanish

Positive attitude

Phone etiquette

Education

High school or equivalent

Tools

Windows

Microsoft Office

Job description

Customer Service Sales Representative / Cloverdale, CA

Summary

We’re seeking an ambitious, hardworking and friendly Customer Service Sales Representative to be part of our growing team in Cloverdale, CA! Our family owned 2nd generation agency prides themselves in providing top level customer service. This position will be responsible for assisting through administrative and customer support tasks.

Duties

• Assist with inbound customer calls
• Assist clients to resolve general service inquiries as needed
• Follow-up with existing and potential clients
• Review billing questions with clients
• Perform other duties as assigned

We are looking for applicants who are professional, confident, outgoing, and excited about a career in Customer Service.

The ideal candidate will

• Have a high-energy, positive approach
• Be able to meet individual performance metrics goals
• Successfully juggle multiple priorities at any given time
• Possess outstanding written and verbal communication skills
• Understand basic product, billing and processing guidelines
• Accept feedback when offered and works well with others
• Maintain positive and upbeat written and verbal communication
• Research and identify timely solutions to client-related problems
• Have solid computer skills with knowledge of Windows and Microsoft Office
• Bilingual in Spanish is preferred

Education

• High school or equivalent (Required)

License

• Active Property and Casualty insurance license (CA)

Benefits

• Competitive guaranteed hourly wage
• Commission and Bonus opportunities
• Holidays off
• Paid time off
• Licensing and Continuing Education reimbursement
• Paid product training
• Career advancement opportunities
• Employee Rewards and Discounts
• And much, much more!

This is a Full-Time, permanent position!