Bilingual Customer Service Representative ENG/SP (copy)

The Juris Agency; Riverside (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Meyling Marin-Farmers Insurance Agency in Riverside, California, is seeking a Full-Time Customer Service Representative to join our team. You will help clients with policy changes, payments, and inquiries, while building relationships from a warm, first-point contact.

No prior insurance experience required; we provide training to obtain a Property & Casualty license. Strong communication, multi-tasking, and sales skills will help you grow professionally in a collaborative office culture.

Qualifications

• Property and Casualty license is needed and we will guide you to get it if you do not have one.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Prior Sales Experience.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Provides on-going support to insurance clients as needed.
• Cross sell existing monoline clients. Offer bundle for more discounts

Skills

Property and Casualty license

Customer service

Communication skills

Interpersonal skills

Sales experience

Spelling and grammar

Problem solving

Job description

Job Description

Don’t wait—take the next step in your career today!

Meyling Marin-Farmers Insurance Agency in Riverside, California, is looking for a motivated, personable, and customer-focused individual to join our team as a Full-Time Customer Service Representative.

If you have a passion for delivering excellent customer service, enjoy helping people, and thrive in a professional and collaborative environment, this could be the opportunity for you.

No prior insurance experience? No problem! This is a great opportunity to transfer your customer service experience into the insurance industry. We will provide the training and support you need to learn the business, develop your skills, and build a long-term career.

Already have customer service or insurance experience? Great! You will benefit from continued training, professional development, and mentorship designed to help you continue growing your knowledge and skills.

What We Offer

• Guidance and support to obtain your Property & Casualty license
• Great mentorship and ongoing training
• A positive and supportive office culture
• Opportunities for professional growth and career development
• Training to help you build your knowledge of the insurance industry
• A professional team environment where collaboration and customer service are valued

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Provides on-going support to insurance clients as needed.
• Cross sell existing monoline clients. Offer bundle for more discounts

Requirements

• Property and Casualty license is needed and we will guide you to get it if you do not have one.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Prior Sales Experience.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.