Customer Service Representative

Kimbrells; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Commission

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Job summary

Kimbrell’s Furniture in Columbia, South Carolina is seeking a Customer Service Representative (CSR) to deliver exceptional customer experiences and support sales growth. In this role, you will engage with customers, assist with financing options, and collaborate with the sales team. The ideal candidate should possess strong communication and people skills with a passion for helping others. Kimbrell’s offers a career path toward leadership roles and various benefits including health insurance.

Qualifications

• Passion for helping others and customer-first mindset.
• Ability to build relationships and drive loyalty.
• Willingness to learn financial processes.

Responsibilities

• Deliver a welcoming and professional experience.
• Build strong customer relationships driving loyalty.
• Assist customers with financing options and applications.
• Support daily store operations and collaboration.

Skills

Strong communication skills

People skills

Sales-driven attitude

Organized

Ability to multitask

Job description

Benefits

• Commision
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Kimbrell’s Furniture - Customer Service Representative (CSR)

Are you passionate about helping people, building relationships, and being part of a high-energy retail team? Kimbrell’s Furniture is looking for a Customer Service Representative (CSR) who thrives on delivering exceptional customer experiences while supporting sales growth and long‑term customer relationships.

Why Join Kimbrell’s?

At Kimbrell’s, we don’t just sell furniture—we create lasting customer relationships. This role is more than customer service; it’s a career opportunity with a path into leadership and sales roles. If you’re motivated, people-focused, and ready to grow, we want to meet you.

What You’ll Do

Customer Experience & Engagement

• Deliver a welcoming and professional experience in every interaction
• Build strong relationships that drive loyalty and repeat business
• Guide customers through their journey—from first visit to ongoing support

Sales Support & Business Growth

• Partner with the sales team to help drive revenue
• Assist with follow‑ups, outreach, and customer engagement
• Support promotions, events, and in‑store initiatives

Customer Accounts & Financing

• Help customers understand financing options and payment plans
• Assist with credit applications and transactions
• Provide solutions‑oriented support for account questions

Operations & Administration

• Maintain accurate records and documentation
• Use POS systems and tools efficiently
• Support daily store operations and team collaboration

What We’re Looking For

• Strong communication and people skills
• A customer‑first mindset with a passion for helping others
• Sales‑driven attitude with the ability to build relationships
• Organized and able to multitask in a fast‑paced environment
• Willingness to learn financial processes and systems

Your Future Starts Here

• Assistant Store Manager
• Store Manager
• Sales Consultant

Make an Impact

At Kimbrell’s, you’ll be part of a team that values service, trust, and growth. If you’re ready to build a career—not just work a job—apply today.

The above-listed are a few of the duties and responsibilities associated with the Customer Service Representatives' role and are not intended to be a comprehensive list of all duties.