Customer Service/Sales

The Home Depot; Town of Amherst (NY); Sur place; USD 17 000 - 28 000; Plein temps

Résumé du poste

The Home Depot in Amherst, NY is looking for Customer Service/Sales associates to deliver fast, friendly support. You will actively greet customers, assess their needs and help find products to complete projects using our store tools and knowledge.

In this role you will greet, qualify, recommend and close sales within your department, while maintaining in-stock, clean and safe aisles. You’ll work closely with a department supervisor and fellow associates to ensure a positive shopping experience.

Qualifications

• Customer service mindset and ability to assess customer needs.
• Willingness to learn product categories and store procedures.
• Ability to follow safety policies and work safely.

Responsabilités

• Provide fast, friendly service by assessing customer needs and offering solutions.
• Learn product knowledge to help customers select items for projects.
• Greet, qualify, recommend and close sales within department.

Description du poste

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.