Customer Service/Sales

The Home Depot; Waterford (CT); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

The Home Depot in Waterford, CT is hiring Customer Service/Sales associates to provide fast, friendly service by actively seeking out customers, assessing needs and assisting with purchases across departments.

You will greet, qualify, recommend and close every customer in your department, learn product information using our tools, keep the area in stock, clean, shop-able and safe, and follow all safety policies.

Responsibilities

• Greet, qualify, recommend and close every customer in your department.
• Learn about products using our tools to provide accurate information and assist with purchases.
• Maintain in-stock conditions, keep areas clean, shop-able and safe for customers and associates.
• Follow all safety policies and standards, complete required safety training, and report hazards to management.
• Coordinate with your Department Supervisor and other departments to ensure smooth operations.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.