Customer Service/Sales

The Home Depot; Champaign (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in Champaign, IL is seeking a Customer Service/Sales Associate to provide fast, friendly help to customers. You will greet shoppers, assess needs, recommend products, and help close sales in various departments.

You will keep aisles stocked, organized, and safe, follow safety policies, and work with department supervisors and teammates to deliver excellent service and a positive shopping experience for every customer.

Qualifications

• Greet customers and assess their needs.
• Provide product information to inform purchases.
• Assist customers in the checkout process and closing sales.

Responsibilities

• Greet and qualify customers to assess their needs.
• Recommend products and close sales.
• Maintain in-stock conditions and store cleanliness.
• Follow safety policies and training.
• Collaborate with department supervisors and other associates.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.