Customer Service/Sales

The Home Depot; Sugar Land (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Sugar Land is seeking Customer Service/Sales associates who will provide excellent service by engaging with customers and assisting them in finding the right products for their needs. The ideal candidates should exhibit strong sales skills and be knowledgeable about various product categories. Associates will also ensure store safety and cleanliness, following company safety policies. Opportunities for advancement may be available based on performance.

Qualifications

• Ability to greet and assist customers effectively.
• Knowledge of product categories such as Building Materials, Décor, etc.
• Experience in retail sales or customer service is preferred.

Responsibilities

• Provide fast and friendly service by actively engaging customers.
• Maintain in-stock condition and cleanliness in assigned areas.
• Follow safety standards and report any hazards.

Skills

Customer engagement

Product knowledge

Sales techniques

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.