Customer Service/Sales

The Home Depot; Simi Valley (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer in California is seeking Customer Service/Sales associates. These associates are responsible for providing fast, friendly service by assessing customer needs and assisting them throughout their shopping experience. Key duties include selling products, maintaining stocked areas, and ensuring safety standards are met. Ideal candidates will be proactive in learning about products and committed to delivering an exceptional shopping environment.

Qualifications

• Ability to provide fast, friendly customer service and assess customer needs.
• Knowledge about products and capability to assist customers with complete projects.
• Familiarity with safety policies and ability to maintain a safe working environment.

Responsibilities

• Greet, qualify, recommend, and close sales with customers.
• Maintain the cleanliness and shop-ability of assigned areas.
• Work cooperatively with department supervisors and other associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.