Customer Service/Sales

The Home Depot; Northville (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Northville seeks Customer Service/Sales associates who provide fast, friendly service by assessing customer needs and offering assistance. Candidates will gain knowledge about various products and departments, ensuring that store areas are well-maintained and safe. Responsibilities include greeting customers, maintaining stock, and promoting project sales. Ideal candidates must abide by safety guidelines while working in a dynamic environment.

Qualifications

• Ability to provide fast and friendly customer service.
• Capable of handling various store departments.
• Knowledge of safety policies and practices.

Responsibilities

• Actively seek out customers to assess their needs.
• Maintain the in-stock condition of assigned areas.
• Provide assistance in selling entire projects.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.