Customer Service/Sales

The Home Depot; Spring (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Home Depot in Spring, TX is seeking friendly Customer Service/Sales associates who actively greet customers, assess their needs and provide product recommendations for projects. You will learn product details using our tools and assist customers to select items and complete purchases.

Team members contribute to a safe, clean, and organized department while working with supervisors and colleagues across departments to ensure a positive shopping experience for every guest.

Qualifications

• Excellent customer service skills and ability to qualify customer needs.
• Willingness to learn product knowledge and assist across departments.

Responsibilities

• Greet customers and assess their needs to recommend solutions.
• Help customers complete purchases and close sales.
• Maintain in-stock conditions and keep the department clean, organized and safe.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.