Customer Service/Sales

The Home Depot; Brentwood (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Brentwood, Tennessee seeks Customer Service/Sales associates to provide fast, friendly service, actively engaging customers to assess needs and guide project solutions.

Responsibilities include greeting, qualifying, recommending, and closing sales while maintaining stock, cleanliness, and safety across departments; adherence to safety training and reporting hazards to management is required.

Qualifications

• Provide fast, friendly service by actively seeking out customers to assess their needs.

Responsibilities

• Greet customers, qualify needs, and recommend products.
• Provide product information to help customers complete projects.
• Close the sale and ensure customer satisfaction in the department.
• Maintain in-stock, clean, safe, and shop-able areas.
• Follow safety policies, complete safety training, and report hazards to the Manager on Duty.
• Collaborate with Department Supervisor and other departments.
• Departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.