Customer Service/Sales

The Home Depot; Lebanon (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers and assessing their needs. You will learn product knowledge to guide purchases, greet and qualify customers, and close sales within your department.

You’ll also help keep departments in stock, clean, and safe, following all safety policies and training requirements. Associates may work in various departments and collaborate with supervisors and other teams to ensure a

Qualifications

• Greet customers and assess their needs.
• Provide assistance by learning about products and helping customers select items.
• Demonstrate products and explain features to close sales.
• Follow safety policies and maintain a safe, clean shopping environment.

Responsibilities

• Greet customers and qualify their needs.
• Recommend products and close sales to maximize department performance.
• Maintain in-stock conditions and keep areas clean, shop-able, and safe.
• Follow safety policies, complete required training, and report hazards to management.

Skills

Customer service

Sales skills

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.