Customer Service/Sales

The Home Depot; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer in Charlotte, NC, seeks Customer Service/Sales associates to provide exceptional service. Candidates will assist customers in understanding products, maintaining cleanliness, and ensuring safe shopping conditions. Ideal candidates thrive in a team environment, actively seeking out customer needs, and helping in various store departments ranging from Building Materials to Plumbing. Training will be provided to ensure associates are fully equipped to create an inviting shopping experience.

Qualifications

• Ability to provide fast, friendly service and actively seek out customer needs.
• Knowledge of store products and ability to assist in selling entire projects.
• Responsibilities include maintaining a clean and safe shopping environment.

Responsibilities

• Greet and qualify customers when they enter the department.
• Assist customers in understanding product offerings and making purchases.
• Ensure assigned areas are stocked, clean, and safe.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.