Customer Service/Sales

The Home Depot; San Ramon (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in San Ramon is looking for retail associates to provide exceptional customer service. You will actively engage with customers, assess their needs, and assist them in finding products. The role involves maintaining a clean and safe shopping environment and collaborating with team members. Ideal candidates will thrive in a customer-focused environment and are encouraged to apply for this dynamic position.

Responsibilities

• Provide fast, friendly service and assist customers with their needs.
• Maintain the cleanliness and safety of the assigned areas.
• Work collaboratively with the Department Supervisor and peers.

Job description

Position Purpose

Retail associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.