Customer Service/Sales

The Home Depot; Novi (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer seeks Customer Service/Sales associates in Novi, Michigan. The role involves providing friendly service, assisting customers with their needs, and ensuring store safety and cleanliness. Applicants should have an ability to work collaboratively and follow safety standards. This position encompasses various responsibilities, including maintaining stock and assisting customers in different store departments. Strong interpersonal skills and a customer-first approach are essential.

Qualifications

• Ability to assess customer needs and provide assistance.
• Knowledge of safety policies and standards.
• Experience in a customer service role is preferred.

Responsibilities

• Provide fast, friendly service by assessing customer needs.
• Maintain the in-stock condition of assigned areas.
• Work cooperatively with supervisors and associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.