Customer Service/Sales

The Home Depot; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail home improvement company in Columbus, Ohio is seeking Retail Associates to deliver excellent customer service while helping customers find desired products. The role involves maintaining shop-ready conditions in assigned areas and working collaboratively with supervisors and co-workers to support sales across various departments. Ideal candidates will possess strong customer service and sales skills, along with a commitment to safety standards in the workplace.

Qualifications

• Ability to greet and assist customers effectively.
• Familiarity with safety policies and procedures.
• Communication skills for interacting with team members and customers.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain cleanliness and safety of assigned areas.
• Assist customers in resolving their needs.

Skills

Customer service skills

Sales techniques

Product knowledge

Job description

Position Purpose

Retail associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.