Customer Service/Sales

The Home Depot; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in San Diego, California. The role involves providing fast and friendly service, engaging customers, and assisting with product recommendations. Associates will learn to navigate various departments and ensure a safe shopping environment. Knowledge of safety standards and the ability to work as a team member are essential. This is an excellent opportunity to build skills in customer service and sales in a dynamic retail environment.

Qualifications

• Ability to actively seek out customers and assess their needs.
• Knowledge of various store departments and basic product knowledge.
• Skills to maintain cleanliness and safety in assigned areas.

Responsibilities

• Provide fast, friendly service to customers.
• Assist customers by recommending products and completing transactions.
• Work with team members to maintain the store's cleanliness and safety.

Skills

Customer engagement skills

Sales techniques

Safety awareness

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.