Customer Service/Sales

The Home Depot; Chesapeake (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

The Home Depot in Chesapeake, VA is seeking Customer Service/Sales associates to provide fast, friendly service by actively helping customers, assessing their needs, and guiding them to the right solutions for their projects.

You will learn product knowledge with our tools, greet, qualify, recommend and close sales in your department, while keeping areas clean, well stocked, and safe. You’ll work with a team to maintain a safe shopping environment and follow all safety policies.

Qualifications

• Greet customers and assess their needs
• Learn product knowledge to assist customers
• Maintain safety and cleanliness in assigned areas

Responsibilities

• Provide fast, friendly service and actively assist customers
• Qualify customers, recommend products, and close sales within department
• Keep in-stock conditions, clean and shop-able areas, and safe environment
• Collaborate with department supervisor and other associates to meet store goals

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.