Customer Service/Sales

The Home Depot; Traverse City (MI); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

The Home Depot is seeking a Customer Service/Sales Associate to provide fast, friendly service, greet and assess customer needs, and help choose products to complete projects. You will learn product details, assist across departments, and maintain safe, clean aisles.

As part of a store team, you will greet customers, qualify requests, recommend solutions, and close sales while keeping stock in order and following safety standards to ensure a great shopping experience.

Qualifications

• Greet customers and assess their needs.
• Recommend products and close sales.
• Learn product details to assist customers across departments.
• Work in a team with supervisors and other associates.

Responsabilités

• Provide fast, friendly service to customers.
• Maintain in-stock condition and keep areas clean and safe.
• Follow safety policies and training for a safe workplace.
• Assist with department-specific tasks and product recommendations.

Connaissances

Customer service

Sales

Outils

POS systems

Description du poste

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.