Customer Service/Sales

The Home Depot; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in Knoxville, TN is seeking Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers to assess needs and provide assistance.

Learn product information using our tools to help customers select solutions, greet and qualify buyers, recommend options, and close sales while keeping your department stocked, clean, and safe. Meets safety standards and works with store teams.

Qualifications

• Provide fast, friendly service by actively seeking out customers to assess needs.
• Learn about products using our tools and provide information to customers to sell a project.
• Greet, qualify, recommend and close every customer in their department.
• Maintain in-stock condition of assigned areas, and ensure it is clean, shop-able and safe.
• Follow safety policies and complete safety training, and report hazards to the Manager on Duty.
• Work with Department Supervisor and other departments.
• Departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Responsibilities

• Greet customers and assess their needs, offering appropriate product recommendations.
• Learn product details to effectively explain options and closing opportunities.
• Maintain department in-stock, clean, safe, and well-organized.
• Collaborate with Department Supervisor and other store departments to assist customers.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.