Customer Service/Sales

The Home Depot; Saginaw (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales Associate in Michigan to provide fast, friendly service. You will greet customers, assess needs, and guide them toward products to complete whole projects, while learning in-depth product details across departments.

You will help maintain stock, keep the area clean and safe, and follow safety policies and training. This role collaborates with department teams to ensure a positive customer experience.

Qualifications

• Customer service friendly attitude
• Ability to greet, qualify, recommend and close customers
• Willingness to learn product information
• Commitment to safety policies and training

Responsibilities

• Greet customers and assess their needs to provide assistance
• Learn product information to help customers choose full projects
• Recommend and close sales across department and related areas
• Maintain in-stock conditions and keep area clean and safe

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.