Customer Service/Sales

The Home Depot; Danville (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

The Home Depot in Danville, VA is seeking a Customer Service/Sales associate to provide fast, friendly, and knowledgeable assistance to customers. You will greet shoppers, qualify needs, recommend products, and close sales while keeping aisles stocked, clean, and safe.

The role involves learning various departments and working with teammates to deliver exceptional service. Successful candidates understand basic product information, prioritize safety, and strive to exceed customer expectations.

Qualifications

• Greet customers and assess needs; qualify opportunities and recommend orders.
• Learn product features and benefits to inform customers.
• Follow safety training and shop policies to maintain safe environments.

Responsibilities

• Maintain in-stock conditions and keep departments clean and presentable.
• Greet, assist, and guide customers to close sales.
• Collaborate with department staff and supervisors to deliver great service.

Skills

Customer service

Sales skills

Communication

Tools

POS system

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.