Customer Service/Sales

The Home Depot; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot is seeking friendly Customer Service/Sales associates to provide fast, knowledgeable service. You will greet customers, assess their needs, recommend products, and close sales across diverse departments such as Building Materials, Décor, Electrical, Plumbing, and more.

You will help keep aisles in-stock, clean, and safe, follow safety policies, and work with supervisors and teammates to create a positive shopping experience for customers.

Qualifications

• Greet customers and assess their needs to recommend solutions.
• Learn product information to help customers buy an entire project.
• Maintain in-stock condition and keep areas clean and safe.
• Follow safety policies and complete required safety training.

Responsibilities

• Assist customers in selecting products and close sales.
• Keep department stocked, neat, and safe.
• Collaborate with department supervisor and other teams.
• Ensure a safe shopping environment by reporting hazards.

Skills

Customer service

Sales skills

Product knowledge

Safety awareness

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.