Customer Service/Sales

The Home Depot; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Home Depot is seeking motivated Customer Service/Sales associates to provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. You will learn about products using our tools and help customers imagine and complete their projects across departments such as Building Materials, Décor, Electrical, Plumbing, and more.

As a team member you’ll greet, qualify, recommend and close sales, maintain in-stock conditions, keep areas safe and shop-able,

Qualifications

• Provide fast, friendly customer service and assess needs.
• Assist customers with product information and recommendations.
• Collaborate with team to ensure safe, well-organized departments.

Responsibilities

• Greet customers and determine their project needs.
• Recommend products and close sales to meet department goals.
• Keep assigned areas in-stock, clean, and safe for shoppers.

Skills

Customer service

Sales

Communication

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.