Customer Service/Sales

The Home Depot; Lancaster (Lancaster County); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in the United States is looking for Customer Service/Sales associates to deliver fast, friendly service by actively assisting customers with their project needs. You will learn about products using our tools, greet customers, and help them choose items to complete a project.

Associates maintain in-stock conditions, keep areas clean and safe, and follow safety policies. You will work with department teams and may take on roles in various store areas, from building materials to

Responsibilities

• Greet customers and qualify their needs to assess suitable solutions.
• Recommend and close sales by guiding customers through product selections across departments.
• Maintain in-stock conditions and keep areas clean, safe, and shop-able.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.