Customer Service/Sales

The Home Depot; Rock Hill (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Rock Hill, SC is hiring Customer Service/Sales associates to deliver fast, friendly service by actively assisting customers, assessing their needs, and guiding them to the right products.

You will learn product details with our tools, greet and qualify shoppers, and strive to close sales across departments while keeping aisles stocked, clean, and safe. Teamwork with supervisors and other departments is essential, along with completing safety training and reporting hazards.

Responsibilities

• Provide fast, friendly service by actively seeking out customers and assessing their needs.
• Learn product details using our tools and inform customers to help sell an entire project.
• Greet, qualify, recommend and close every customer in their department.
• Maintain in-stock condition and ensure the area is clean, shop-able, and safe.
• Follow safety policies, complete safety training, and report hazards to the Manager on Duty.
• Collaborate with Department Supervisor and colleagues across departments.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.