Customer Service/Sales

The Home Depot; Fredericksburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Fredericksburg, VA is seeking Customer Service/Sales associates to provide fast, friendly service by actively helping customers with their project needs and recommending products across departments.

As a team member you will greet, qualify, recommend, and close sales, maintain in-stock conditions, ensure a clean, safe environment, and cooperate with department colleagues to deliver a great shopping experience.

Qualifications

• Excellent customer service and communication skills.
• Ability to assess customer needs and recommend solutions.
• Willingness to learn product information across departments.

Responsibilities

• Greet customers and identify their project needs.
• Qualify and recommend products to close sales.
• Maintain stock and keep areas clean and safe.
• Collaborate with other departments to assist customers.

Skills

Customer Service

Sales

Communication

Product Knowledge

Teamwork

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.