Customer Service/Sales

The Home Depot; Mechanicsville (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in Mechanicsville, VA is hiring Customer Service/Sales associates to deliver fast, friendly service by actively greeting customers and assessing their needs.

You'll learn product information with our tools, qualify and recommend solutions, and help close sales while keeping departments clean, stocked, and safe. Teamwork with supervisors and other departments ensures a smooth shopping experience for customers.

Qualifications

• Customer-focused and friendly attitude.
• Ability to quickly learn product information and help customers.
• Ability to stand for long periods and perform light lifting.

Responsibilities

• Provide fast, friendly service by greeting and assessing customer needs.
• Learn product information using company tools to recommend solutions and close sales.
• Maintain in-stock conditions and ensure the department is clean, shop-able, and safe.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.